While working at Metro Theaters, a Santa Barbara movie theater chain, my informant heard about “Grandma Movietime,” an elderly woman who wears a diaper and brings objects to prop theater doors open so that she can leave to go to the bathroom easier. She gets mad at people when they tamper with them.

Everyone at the theater chain knows about her and warns new employees to watch out for her because “she’s crazy,” although my informant never encountered her himself.

Employees discussing the most memorable or troublesome recurring patrons that they have to deal with and sharing these accounts with each other seems to me to be an integral part of service industry culture.